Right of Withdrawal

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. If you return the entire order, you will be credited the full order amount including any shipping costs.

If you return part of the order, any shipping costs will not be reimbursed. Only the costs for return from your home to the webshop are for the account of the customer.

These costs are approximately € 15 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and in the original unused condition and packaging. 
The consumer is however allowed to inspect and test the goods to an extent which is necessary to establish the nature, characteristics and the functioning of the acquired goods. This means in practice that the consumer can only handle and inspect the product in the same manner they would do it in a traditional shop.  

To exercise this right, please contact us at info@xsteameurope.com

We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

You can return your items to us by registered post. The package will then be returned at your own expense.

As soon as the order has been returned, this will be confirmed to you by e-mail.