Return Policy

Article 6 - Right of withdrawal

1.       When purchasing products, the consumer has the possibility of dissolving the contract, without giving reasons, during a period of 14 days. This cooling off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.

2.     During the cooling-off period, the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.

3.     When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form. After the consumer has made known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.

4.     If the customer has not made known after expiry of the periods referred to in paragraphs 2 and 3 has made use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in the event of withdrawal

1.     If the consumer makes use of his right of withdrawal, he shall bear no more than the cost of returning the goods.

2.     If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. Reimbursement will be made via the same payment method used by the consumer, unless the consumer explicitly agrees to a different payment method.

3.     If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.

4.     The consumer cannot be held liable for any reduction in the value of the product if the trader has not provided all the information required by law regarding the right of withdrawal; this must be done prior to conclusion of the purchase contract.

Article 8 - Exclusion of the right of withdrawal

1.     The entrepreneur can exclude the consumer from the right of withdrawal for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before concluding the agreement.

2.     Exclusion of the right of withdrawal is only possible for products:

§ that have been realised by the entrepreneur according to the specifications of the consumer;

§ which are clearly personal in nature;

§ which cannot be returned due to their nature;

§ which may deteriorate or age rapidly;

§ whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;

§ for individual newspapers and magazines;

§ for audio and video recordings and computer software of which the consumer has broken the seal.

§ for hygienic products of which the consumer has broken the seal.